Plan Change Policy

1. Upgrades

When you upgrade to a higher plan (or move from a shorter billing cycle to a longer one), the change takes effect immediately.

• Full price charged today. You pay the full price of the new plan and billing cycle at the time of upgrade. No partial or prorated charges.
• Unused conversations carry forward. Any conversations remaining in your current billing cycle are automatically added to your new plan's conversation limit. This carry-forward is applied on top of the new plan's standard limit.
• New billing cycle starts today. Your new plan's billing period begins on the date of upgrade. Your next renewal date is calculated from today.
• Previous cycle is closed. Your old billing cycle ends on the upgrade date. No refund is issued for unused days — instead, unused conversations are carried forward as described above.

2. Downgrades

When you downgrade to a lower plan (or move from a longer billing cycle to a shorter one), the change is queued to take effect at the end of your current billing cycle.

• No charge today. Downgrades do not require any payment at the time of the request.
• Current plan stays fully active. You retain all features and limits of your current plan until your billing cycle ends — nothing is restricted early.
• No conversation carry-forward on downgrade. When the downgrade takes effect, your new plan's standard conversation limit applies. Unused conversations from the previous plan are not carried over.
• You can cancel the scheduled change anytime. If you change your mind before the cycle ends, you can cancel the pending downgrade from your Billing page. Your plan will then renew normally.

3. Billing Cycles

Konverze AI offers four billing cycle options. Each cycle's total conversation limit is calculated as the plan's monthly allowance multiplied by the number of months in the cycle.

• Monthly — 1 month · Plan limit × 1 · Standard pricing
• Quarterly — 3 months · Plan limit × 3 · As advertised
• Half-Yearly — 6 months · Plan limit × 6 · As advertised
• Yearly — 12 months · Plan limit × 12 · Up to 20% off

When carry-forward conversations are applied on an upgrade, they boost both the total cycle limit and the monthly cap. The new monthly cap is recalculated by dividing the boosted total evenly across the remaining months of the new billing cycle.

Monthly Conversation Cap Within Longer Cycles

For Quarterly, Half-Yearly, and Yearly billing cycles, your total conversation allowance is divided into equal 30-day windows. You can use up to your plan’s monthly allowance per window — not the full cycle total at once.

• The 30-day window starts from your plan’s start date (not the 1st of the calendar month).
• The monthly counter resets automatically at the start of each new 30-day window — no action required.
• Unused conversations from one monthly window do not roll over to the next window within the same cycle.
• If you upgrade mid-cycle, your remaining conversations (including any unused monthly allowance) are carried into the new plan.

4. Same-Plan Cycle Changes

If you change your billing cycle while staying on the same plan:

• Moving to a longer cycle (e.g. Monthly to Yearly) is treated as an upgrade — takes effect immediately, with unused conversation carry-forward.
• Moving to a shorter cycle (e.g. Yearly to Monthly) is treated as a downgrade — queued to end of current cycle, no carry-forward.

5. Refund Policy

All payments on Konverze AI are non-refundable, except as required by applicable law or in cases of verified billing error. This applies to:

• New subscriptions
• Upgrade payments
• Renewal payments

We do not offer prorated refunds for unused days. Instead, unused conversations from a paid cycle are carried forward on upgrade, ensuring your investment is never fully lost.

Nothing in this policy limits any statutory rights you may have under applicable consumer protection legislation, including the Consumer Protection Act, 2019 (India) or equivalent laws in your jurisdiction.

If you believe a payment was made in error, contact us at [email protected] within 7 days and we will review your case.

6. Upgrading from the Free Plan

The Free plan is available with limited conversations per month. Upgrading from Free to any paid plan is treated as a new subscription. No carry-forward applies from the free tier since no payment was made for the free period.

7. Plan Cancellation & Non-Renewal

You can cancel automatic renewal at any time from your Billing page. When you cancel renewal:

• Your current plan remains active until the end of your paid billing cycle.
• No further charges are made after that date.
• Your account moves to the Free plan at cycle end.
• Cancelling renewal is different from requesting a downgrade — you are not charged a new plan price, and your chatbot continues working until the cycle expires.

8. Pending Plan Changes

When a downgrade is scheduled, a "Plan change scheduled" banner appears on your Billing page showing the effective date. You can cancel this at any time before the cycle ends using the "Cancel Change" button on that banner. If cancelled, your plan renews normally at its current price and cycle.

9. Questions & Support

For billing questions, disputes, or clarifications on this policy, contact our support team:

This policy may be updated from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of Konverze AI after a policy update constitutes acceptance of the revised terms.

Related policies: Terms of Service · Privacy Policy · AI Terms of Use