"Freshchat is built for enterprise. Konverze AI is built for everyone."
Freshchat is Freshworks' enterprise chat platform — powerful, feature-rich, and complex. It's designed for large teams with dedicated support operations. Konverze AI is designed for SMBs that want AI-powered customer conversations without the enterprise complexity and cost.
| Feature | ✦ Konverze AI | Freshchat |
|---|---|---|
| Free plan | ✅ 100 AI convos/month | ⚠️ Free trial only (21 days) |
| Pricing model | ✅ Per conversation | ❌ Per agent/month (adds up fast) |
| Trains on website URL | ✅ 60-second auto-crawl | ⚠️ Manual knowledge base setup |
| Setup time | ✅ 60 seconds | ❌ Days to weeks for full setup |
| AI without configuration | ✅ Works out of the box | ⚠️ Freddy AI needs extensive training |
| 95+ language auto-detection | ✅ Automatic | ⚠️ Paid feature |
| India pricing (INR) | ✅ ₹999/month | ⚠️ $15/agent/month minimum |
| Lead scoring | ✅ Built-in AI scoring | ✅ Via Freshsales CRM integration |
| No IT team needed | ✅ Zero technical setup | ❌ Usually needs IT involvement |
| SMB-friendly | ✅ Built for SMBs | ⚠️ Designed for enterprise |
✦ Konverze AI
Free
₹0/month
100 convos
Basic
₹999/month
1,000 convos
Pro
₹2,499/month
3,000 convos
Freshchat
Free trial
21 days only
Limited
Growth
$15/agent/month
Unlimited (per agent)
Pro
$39/agent/month
Full AI features
If you're a 200-person company with a dedicated support team already using Freshdesk — stick with Freshchat. If you're a growing business that wants AI to handle customer queries automatically at SMB pricing, Konverze AI is the better fit.
Ready to try Konverze AI?
Free forever plan — 100 convos/month. No credit card. 60-second setup.
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